Butler-Style Commercial Fit-out Service,
Powering Every Brand Client
Design · Project · Production · Quote · After-sales - one-stop integrated butler-style service
Company Overview
Founded in 2005, ZIPOO owns a 30,000 sqm self-built campus in the Yuhang Economic Development Zone in Hangzhou. Since our founding we have been dedicated to luxury goods commercial display services, serving categories including gold and jewelry, luxury goods, fashion and bags, cosmetics and watches. We currently serve over 10,000 retail stores for Hong Kong-funded brands and well-known domestic brands, providing integrated design, manufacturing and installation services both domestically and internationally.
Our advantage lies in our strong design team, project-management team, and in-house manufacturing and installation team, allowing clients to save time and effort. Our specialized terminal one-stop solution capability for leading brands provides brand clients with butler-style service.
We follow the Amoeba model (organizing internal departments around brand client needs), using a combined project-team working model to ensure perfect brand image delivery. Each brand is assigned a project team (design, project, production, quote, after-sales) with high-end brand standardization, customizing terminal retail service landing plans for the brand - truly delivering butler-style service to our clients.
Butler-style service
Butler-style service, operating in Amoeba (project-team) mode, provides clients with one-stop solutions
Butler style service, operating in Amoeba (project team) mode, providing customers with one-stop solutions
Account manager - capturing client requirements
Brand philosophy is the inner core soul of a brand. Space Identity standard is the store-space image standardization specification - a relatively unified image series for brand terminal stores, including hard rules for showcases, lighting, color, and layout, to ensure every store looks stylistically consistent.
1. Color standard: walls and showcases must use only specified materials
2. Material standard: specifies stainless steel, glass, wood veneer - no swapping for cheaper materials
3. Showcase standard: high cabinet, flat cabinet, sales cabinet, island - unified size and frame style
4. Lighting standard: fixed color temperature, spotlight type, to ensure product display quality
5. Space layout: fixed flow design for window, cashier area, rest area, merchandise display
6. LOGO storefront standard: unified light-box color, size, and installation method
Space Identity standard (external landing): a full set of construction specifications for decoration, showcases, and lighting - turning the inner style of the brand philosophy into a physical store through visible standards.
Mall property management is the external mandatory constraint (fire-safety, structure, flow, exterior design, etc.). Design constraints on space size and layout (directly altering showcase shape, arrangement, flow, floor), material standard constraints (fire-rating, unified exterior visual), lighting and electrical specifications, storefront, LOGO and facade.
1. Constraints from load-bearing columns and wall structure
2. Windows and daylight surfaces affect window and high showcase placement
3. Hard constraints from fire-protection points (sprinklers, smoke detectors, hydrants, fire shutters)
4. Original frontage, depth, and ceiling height constrain showcase size SI standard
5. Original flooring and entrance flow affect showcase layout
During the design process we stay close to client needs. We are skilled at high-end brand-image design style, precisely arranging materials, colors, lighting, showcase shape, and spatial-layout atmosphere. If you have needs, please feel free to contact our account manager.
Our integrated full-chain service ensures on-time delivery of high-end jewelry, luxury, cosmetics & watches, fashion & bags showcases and props. We reject multi-party subcontracting (design outsourcing, OEM factories, third-party installation) - our in-house team completes every step, with a single project lead throughout, reducing miscommunication across multiple parties. The core value of integrated service goes beyond one-stop convenience: through full-link self-control, forward risk detection, standardized milestone scheduling, and in-house production and installation resources, we eliminate uncontrollable delays in every step of custom showcase production, making delivery cycles standardized and predictable - ensuring stores complete on schedule and open on time.
Please contact our account manager for follow-up.
Designer - capturing client design needs
Designer capturing client design needs: within brand philosophy & SI standards, mall requirements, and original store layout, produces floor plans, renderings, and construction drawings, splits craft and material details, and confirms the final plan with the client / brand / mall.
1. Drawing delivery process (our standardized milestones, controllable schedule)
- 1. On-site measurement -> original survey drawings within 3 days
- 2. 3-5 days to deliver layout + 3D renderings to confirm the plan
- 3. 3-4 days after plan signoff to complete the full set of deepened showcase construction drawings and property approval drawings
- 4. Drawing confirmation simultaneously issued to the factory to start production scheduling - integrated full-process seamless handoff, compressing the overall project cycle
Project manager - controlling project quality
The project manager controls project quality, project delivery time, shipping time, and installation after-sales.
The project manager follows the review system: order review, shipping review, quality review, installation and after-sales to strictly control product quality; every review is scored, and projects that do not pass are sent back for rework within the delivery cycle until quality passes; the project manager controls the entire integrated chain, with no outsourcing or third-party production (all produced internally by the company), and the project manager assigned to a project has corresponding internal KPIs to control project management quality and be accountable to the client.
Combining integrated service, drawing design, factory production, mall property, and schedule-delivery full process, the project manager is the single total contact, overall risk controller, and schedule-backup owner - linking client, designer, factory, logistics, installation, and mall property in every step, ensuring SI standard landing + on-time delivery.
Logistics service: integrated full-process logistics service
1. Factory packing reinforcement
High-end showcases are individually wrapped in layered foam, with metal profiles and glass separately protected. The whole unit is packed in solid-wood fumigated crates - scratch-proof, collision-proof, and moisture-proof. Wood products come with fumigation certificates meeting customs inspection standards; glass and lighting fixtures (fragile items) are separately compartment-packed.
2. One-stop customs documentation
The project manager compiles the full document set: product detail, material test reports, fire certificates, certificate of origin, commodity inspection - the client does not need to deal with a customs broker, reducing delays from missing documents.
3. Multi-channel transport solutions matched on demand
- Sea freight FCL / LCL: bulk chain-store showcases - cost-effective, with pre-locked slots to avoid peak-season space shortage
- Air freight / cross-border land transport: urgent new-store openings, single-item re-supply showcases, hardware and lighting parts - shortened transit time
- Bonded warehouse transit: Hong Kong, Macau, cross-border duty-free shop goods storage & logistics
4. Customs clearance and destination delivery assistance
We provide destination-country clearance document templates and connect with overseas partner logistics providers - containers go directly to the mall store without transshipment, reducing cabinet damage from multiple loading and unloading cycles.
(2) Logistics lead time and delivery guarantee (matching on-time-delivery core need)
- 1. Advance slot-locking plan: the project manager back-schedules logistics from the opening date, with buffer for customs and inspection
- 2. Damage-claim backup: full cargo insurance, with metal deformation or glass breakage during transit triggering factory expedited re-supply - no delay to overseas store construction
- 3. Batch shipping: multi-city chain projects split containers into batches, with batch installation to enable batch store openings
(3) Special control for high-end showcase logistics
Luxury showcases contain stainless steel, tempered glass, and electrical lighting - declared separately by category to avoid customs misclassification holds; matte metal cabinet bodies get anti-oxidation and moisture-proof packaging, surviving long-haul high-humidity sea-transit without surface corrosion.
After-sales service
Full-cycle after-sales service system (applies to both domestic and overseas stores)
1. Contract-defined warranty period
Showcase main steel frame, stainless steel frame warranty 2 years.
2. On-site after-sales maintenance service (domestic mall stores)
1. Opening-site resident after-sales
Within 3 days of installation completion, a dedicated person stays on-site to adjust lighting, fine-tune cabinet-door gaps, inspect electrical circuits, and resolve all usage issues on the spot.
2. Regular on-site inspection
Quarterly free on-site maintenance for high-end luxury stores: tighten metal cabinet hardware, replace aging light sources, clean circuit heat-dissipation slots, maintain the integrity of the SI high-end appearance.
3. Fast emergency repair channel
For glass breakage, lighting failure, or lock damage, 24-hour response and 48-hour on-site part replacement within the same city - without affecting normal store operation.
Start your brand commercial display project
Contact your account manager for a one-stop butler-style service plan
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